南昌华远和平里酒店有限公司招聘欢迎大使
2023-10-27 南昌华远和平里酒店有限公司
南昌华远和平里酒店有限公司
欢迎大使
2K-3K/月 山西省 江西省 南昌市 大专及以上职位诱惑:绩效奖金 岗前培训 包吃包住 健康体检 带薪年假
薪酬福利:五险一金
发布时间:2023年10月27日
职位描述
岗位职责:
Provides courteous and efficient service and if possible to comply with every guest request. 如果有可能对每位客人提出每一个要求都要提供礼貌和高效率的服务和帮助。 Greet guest in a courteous and friendly manner. 礼貌友好的问候客人。 Escort guest form the main entrance to the reception counter for registration. 从正门陪同客人到接待处登记。 Show guest up to their rooms and explain the facilities the hotel provides. 引领客人到房间并向客人介绍饭店的设施。 Offer to do their flight reconfirmation, changes or new bookings. 为客人提供机票确认,更改或预订机票的服务。 Promotes the hotel outlets and offer to make reservations for them. 推销饭店的餐厅并为他们提供预订服务。 Adheres to policies established by the hotel. 遵守饭店建立的制度。 To be thoroughly conversant with the computer system at the Front Office. 精通前厅的电脑系统。 Provides guest service and comply if possible with every guest request. 如果有可能对每一位客人提出的每一个要求提供服务和帮助。 Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival. 检查并确保为重要客人所预分的房间已经就绪,所有的小礼物在客人抵达前已经放入客人房间。 Meets and escorts arriving VIPs and bids farewell upon their departure. 迎接并陪同抵达的重要客人,在客人离店时应向客人道别。 Ensure that the lobby and work place is kept clean at all times. 确保大堂和工作区域始终保持整洁。 Assist in taking room reservations, if a guest approached the desk or calls up. 如果客人路过总台或打电话预订房间,要帮助客人。 Work closely with the Front Desk staff to ensure a smooth check in. 同前台员工密切合作以确保客人入住顺畅。 Provide information of the city to the guest. 向客人提供本市的有关资料。 Read and sign the logbook and notice board for the latest news and follow-ups. 阅读工作日志并签字,注意板面上的最新通知并落实。 Adhere to hotel policies and procedures. 遵守饭店的制度和工作程序。 Attend meetings and training programs (if any). 参加会议和培训。 Report to the Assistant Manager of guests` complaint immediately. 及时向大堂副理报告客人的投诉。 Be alert and reports to the Assistant Manager if seeing someone suspicious on the floor or around the lobby area. 如果在楼层或大堂区域看到可疑的人要提醒并汇报给大堂副理。 Assume other duties as delegated from time to time. 承担其他的工作。 Ensure all Airport pick-ups are being taken care of. 确保照顾到所有的接机客人。
岗位要求:
性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。
通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
相貌端正,身体健康
身高需在1.60
投递说明:
Provides courteous and efficient service and if possible to comply with every guest request. 如果有可能对每位客人提出每一个要求都要提供礼貌和高效率的服务和帮助。 Greet guest in a courteous and friendly manner. 礼貌友好的问候客人。 Escort guest form the main entrance to the reception counter for registration. 从正门陪同客人到接待处登记。 Show guest up to their rooms and explain the facilities the hotel provides. 引领客人到房间并向客人介绍饭店的设施。 Offer to do their flight reconfirmation, changes or new bookings. 为客人提供机票确认,更改或预订机票的服务。 Promotes the hotel outlets and offer to make reservations for them. 推销饭店的餐厅并为他们提供预订服务。 Adheres to policies established by the hotel. 遵守饭店建立的制度。 To be thoroughly conversant with the computer system at the Front Office. 精通前厅的电脑系统。 Provides guest service and comply if possible with every guest request. 如果有可能对每一位客人提出的每一个要求提供服务和帮助。 Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival. 检查并确保为重要客人所预分的房间已经就绪,所有的小礼物在客人抵达前已经放入客人房间。 Meets and escorts arriving VIPs and bids farewell upon their departure. 迎接并陪同抵达的重要客人,在客人离店时应向客人道别。 Ensure that the lobby and work place is kept clean at all times. 确保大堂和工作区域始终保持整洁。 Assist in taking room reservations, if a guest approached the desk or calls up. 如果客人路过总台或打电话预订房间,要帮助客人。 Work closely with the Front Desk staff to ensure a smooth check in. 同前台员工密切合作以确保客人入住顺畅。 Provide information of the city to the guest. 向客人提供本市的有关资料。 Read and sign the logbook and notice board for the latest news and follow-ups. 阅读工作日志并签字,注意板面上的最新通知并落实。 Adhere to hotel policies and procedures. 遵守饭店的制度和工作程序。 Attend meetings and training programs (if any). 参加会议和培训。 Report to the Assistant Manager of guests` complaint immediately. 及时向大堂副理报告客人的投诉。 Be alert and reports to the Assistant Manager if seeing someone suspicious on the floor or around the lobby area. 如果在楼层或大堂区域看到可疑的人要提醒并汇报给大堂副理。 Assume other duties as delegated from time to time. 承担其他的工作。 Ensure all Airport pick-ups are being taken care of. 确保照顾到所有的接机客人。
单位简介
南昌瑞颐大酒店坐落于繁华的市商业中心,雄踞八一桥头,毗邻赣江,距闻名历史的滕王阁一街之隔。楼高218米的现代化玻璃幕墙结构设计,汇聚了五星级大酒店,办公场所和商店为一体,成为南昌市现代化的地标性建筑。酒店是由南昌华远和平里酒店有限公司投资,瑞士专业酒店管理品牌——瑞颐酒店管理集团管理的国际五星级酒店。
470间舒适客套房,风格雅致精美,均可观赏一线江景。设有独具特色的女士专属女皇楼层,采用柔美简约装饰风格,高档洗浴及客用品,更人性化的服务及管理,为女性宾客打造舒适私密的居停环境。顶层复式套房采用上下楼层设计,充分利用空间打造私人及会客区域,是商务客人的绝佳选择。
南昌瑞颐大酒店江畔咖啡厅拥有独特开放式厨房,品尝美食并享受烹制过程,为您的用餐带来趣味性。餐厅拥有宽阔赣江美景,可容纳200余位客人同时用餐,非常适合各类聚会;讲究地道厨艺的新南轩中餐酒楼,以点心和地方特色小吃为招牌。
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南昌华远和平里酒店有限公司
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领域:住宿和餐饮业
规模:150-500人
地址:东湖区沿江北路69号
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