深圳市招华国际会展发展有限公司深圳国际会展中心希尔顿酒店招聘礼宾员

深圳市招华国际会展发展有限公司深圳国际会展中心希尔顿酒店

礼宾员

3K-3.5K/月 深圳市 大专及以上

职位诱惑：岗位晋升 带薪年假 包吃包住 岗前培训 年度旅游 节日礼物 年底双薪

薪酬福利：五险一金

发布时间：2023年10月31日

职位描述

岗位职责：

1. Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .

帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。

2. Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.

引领客人到房间，介绍酒店及房间的设施设备。快速巡视房间是否存在问题，及时通知相关部门予以解决。

3. Listens and responds to guest inquires using a positive , clear speaking voice . answers questions and offers assistance giving accurate information regarding outlet hours , other hotel service , directions to local attractions or function rooms , car rentals , air line shuttle service , etc.

对于客人的需求予以积极快速的回应，提供准确信息，提供租车、旅游向导等服务。

4. Organizes and store luggage as necessary in a designate area .

将客人行李有序的寄存于指定地点。

5. Greets customers immediately with a friendly and sincere welcome . Remain calm and attentive , especially during heavy hotel activity and emergencies .

热情友好的问候客人。能成着冷静的应对各种突发情况。

6. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.

积极的工作，友好的为客人提供服务的同时招呼示意下一位客人。

7.  Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.

积极参加所需的各种培训，提高工作能力。

8.  Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。

9.  Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.

在前台和礼宾部的团队中起到积极做用，有效的沟通，确保达到目标。

10. Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

为顾客提供热情周到的服务，有宾至如归感。

11. Ensures that all guests are greeted at the door.

第一时间问候客人。

12. Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。

13.  Ensures that VIP guests are treated personally and recognized as an individual.

确保VIP客人的待遇。

14. Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.

引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。。

15. Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.

如有需要，帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。

16.  Handles and stores guests’ luggage in a safe and secure, organized and systemized way.

有条理的安放和储存客人的行李并确保安全。

投递说明：

请提供证件照或生活照，注明电话号码以便我们联系您。简历可投递至：   , 如有疑问可致电：0755 - 27845519

单位简介

深圳国际会展中心希尔顿酒店拥有325间全新装修的豪华舒适客房及套房，均享有壮阔海景或迷人城景。总面积达2,200平方米灵活的会议活动空间，包括一间1,350平方米的无柱式大宴会厅，层高9米并设有4D全息投影设备及车载电梯，可举办各类会议活动，宴会及婚宴。4间别具特色的餐厅及酒吧，提供各式风格迥异的中西式珍馐美馔。酒店配备丰富的康乐设施包括24小时健身中心，室内、室外游泳池，以及行政酒廊。

 深圳国际会展中心希尔顿花园酒店拥有407间全新装修的时尚舒适客房及套房，5间灵活精致的多功能会议室，可举办各类中小型会议或活动。酒店设有1间全日制餐厅及1间大堂酒廊，可提供风味多样的佳肴美食，设备齐全的健身中心、24小时自助洗衣服务及好味亭购物商店为宾客的旅途增添多彩活力。 深圳国际会展中心希尔顿酒店及深圳国际会展中心希尔顿花园酒店位于深圳市宝安区福永街道的会展新城片区，紧邻亚太区最大的综合性会展中心 .

提示：在微信扫描关注，可以直接投递简历哟

深圳市招华国际会展发展有限公司深圳国际会展中心希尔顿酒店

领域：住宿和餐饮业

规模：150-500人

地址：深圳市宝安区福海街道和平社区展城路1号深圳国际会展中心行政办公9号楼201