亚洲航空招聘:客服专员,五险一金

·Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat, social, web and voice;.

·Creatively and accurately articulate responses via excellent written/oral communication skills regarding AirAsia products and services.

·Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.

·Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.

·Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.

·Participate in training and development activities.

·Other duties as assigned.

·Diploma or Bachelor\s Degree holder.

·Workable verbal and written English.

·Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.

·Must be an assertive team player with high energy to work in a fast-paced environment.