直招!不加班不卷的公司!招这样的德语人才

• 处理大量用户邮件，关注用户的需求，高质量地完成用户服务； 

• 清晰高效地与内外部用户沟通； 

• 处理取消的退款； 

• 定期向开发人员报告网站可能的潜在问题（Bugs）； 

• 运用内部系统和数据库回答用户信件； 

• 根据需求翻译网站内容； 

• 根据部门流程的要求向主管做定期报告； 

• 遵守 GDPR 和其他数据保护法案（例如德国的相关法案等）； 

• 确保所有的监管指引遵守 PCI ； 

• 遵守所有的公司规章制度和流程； 

• 承担直线经理/管理层可能合理分配的其他职责或责任，例如审查用户内容等。

• Handle high volumes of incoming contacts (mainly mail) in a customer-focused way, ensuring high service levels and quality;

• Communicate clearly, accurately, and effectively with internal and external users;

• Handle cancellation refunds; 

• Report highlighting potential issues (bugs) and findings regularly to Developers;

• Fulfill customer correspondence through the use of internal databases/systems; 

• Translate website content as needed;

• Inform the supervisor of any updates required for the team procedures;

• Be compliant with GDPR and any other Data Protection Act (Germany, for example);

• Ensure following all regulatory guidelines, for example, PCI;

• Undertake any other duty or responsibility your line manager/senior management may reasonably allocate, such as reviewing user content.

• 每周可以工作 40 小时，每天 8 点开始，并且可在周六日工作（在家办公）； 

• 适应弹性的工作班表，需要时可远程工作； 

• 熟练的英语、德语听说读写能力； 

• 对用户支持工作充满热情； 

• 拥有开放的心态并乐于接受新鲜事物和挑战； 

• 优秀的计划和自我管理能力以便在限期内完成工作； 

• 自我驱动并独立处理工作； 

• 追求持续的自我提高。

• Be based on 40 hrs per week, starting at 8 am and be able to work on Sat & Sun (Working from home); 

• Be flexible for work shifts and be able to work remotely; 

• Good English and German communication skills (both written and verbal); 

• Passionate about customer service; 

• Open-minded and willing to accept new things and meet challenges;

• Good planning and organization skills in order to meet deadlines; 

• Ability to effectively handle multiple tasks in a fast-paced environment; 

• Self-motivated and able to work independently; 

• Commitment to continuous improvement.

• 熟练使用其他语言如法语、西班牙语等等

• 在客户呼叫中心或相关客户服务部门的工作经历。  

• Ability to use additional languages (French, Spanish) is a huge plus; 

• Previous working experience in a call center or customer service department.

福利待遇