中国招聘 - Full-Time - Club Med - VTM培训经理

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About

Club Med自1950年成立以来，Club Méditerranée (Club Med)创造了一价全包的度假概念，在市场上一直处于世界领先地位，并形成了坚定的高档、友好和多元文化精神。Club Med在世界最美丽的地方拥有70个度假村，一艘游轮，以及豪华别墅和木屋，现在比以往任何时候都与梦想和幸福有关。

Club Med有超过20,000名温柔的组织者(G.Os)和温柔的员工(G.E)，他们不仅在村庄工作，也在巴黎、里昂、新加坡、上海、里约热内卢和迈阿密的总部，在位于几十个国家的销售办事处和旅行社工作。

"在Club Med，善良是一份全职工作，这份工作不仅仅是一种职业，而是一种生活方式，是一种生活方式"- Gilbert TRIGANO，Club Med的创始人之一。  

我们要研究的是：一个独特的生活和分享的经验

Since it was founded in 1950 and it created the all-inclusive vacation concept, Club Méditerranée (Club Med) has been the world leader on its market and has developed a resolutely upscale, friendly, and multicultural spirit. Club Med boasts 70 resorts located in the most beautiful sites in the world, a cruise ship, and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness. 

There are over 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) at Club Med, who work in the villages, but also at the Paris, Lyon, Singapore, Shanghai, Rio de Janeiro, and Miami headquarters, in the sales offices situated in dozens of countries and in travel agencies.

"At Club Med, kindness is a full-time job and this job is more than just an occupation, it\s a lifestyle, it\s a way of life" - Gilbert TRIGANO, one of the founders of Club Med.   

Ce que nous recherchons: A UNIQUE EXPERIENCE TO LIVE AND TO SHARE

Position Summary

Mission 1:

Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and communicating Club Med’s employee-development strategy across different platforms:

• TRAINER: Facilitate training with excellence. Inspire them!

• COORDINATOR: Coordinate technical trainings and talent development with main actors

• CONSULTANT: Facilitate & coach managers to assess

• PERFORMANCE: Identify needs and deliver effective solutions

• ADMINISTRATOR: Validate, record, report training activity & results

• Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.

Mission 2:

Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.

Mission 3:

Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.

JOB SUMMARY:

• Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools.

• Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels.

• Analyzes, develops, and improves training modules and tools.

• Assesses performance issues - researches and proposes actions and/or alternatives.

• Optimizes tools & procedures.

• Coach Managers

• Personally, facilitates and co-facilitates training programs.

• Evaluates impact of training solutions.

• Documents and reports training results.

• Assures local training compliance.

• Works with minimal supervision to complete established goals and objectives

• Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs.

• Deploys all aspects of high-potential development programs for local GE employees.

• Creates/coordinates annual training plan for resort populations.

• Plans, organizes, presents, and facilitates training programs for all resort populations.

• Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives.

• Coaches & supports managers on performance & hospitality challenges.

• Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices.

• Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms.

• Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms.

• Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels.

• Assures local compliance with training & training-related requirements.

• Participates collaboratively and professionally with other HR & UDT members to achieve team goals.

• Assures effective two-way communication at all levels of responsibility.

• Participates in HR and UDT meetings as appropriate.

• Continually maintains, updates his/her facilitation & hospitality competencies.

• All other duties as assigned.

Preferred Qualifications

• Bachelors / BAC+3 degree in Education, HR Management or HR Development.

• Experienced hospitality trainer with strong presentation & learner engagement skills.

• Hospitality Team Management experience.

• Ability to work autonomously in “consultant mode” with minimal supervision.

• Ability to anticipate and initiate key training priorities aligned to individual development.

Language

• English (Mandatory)

CV Submission

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