浙江英冠控股集团有限公司杭州乐创城酒店招聘行政酒廊接待员
2023-11-20 浙江英冠控股集团有限公司杭州乐创城酒店
行政酒廊接待员
3000-3999 | 浙江省杭州市萧山区 | 不限 | 本科职位详情
·Efficiency of check in/check out process, accuracy in retrieval of guest data and billing.
确保入住及离店手续的效率性，确保客人信息与账目的准确性。
·To host and manage the VIP and all aspects of their stay in one to one services function with 24 hours.
为贵宾入住期间提供24小时一对一的全方位的款待和照顾。
·To Pre-communicate with guest to collect guest preference in advance, ensure guests bedroom/ suites are fully prepared with their requirements, prior to their arrival.
确保提前与预抵客人联系来获取客人的喜好，确保行政楼层宾客入住之前所有房间按照宾客要求提前完成布置。
·Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
·Provide smooth handling of luggage and transport services to all Executive Floor Guest.
为行政楼层待遇客人提供专业的行李处理和运输服务。
·Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. Handles basic Business Centre services when required.
及时处理所有收到及发出的邮件、传真、速递物品及留言。同时需要提供基本的商务中心服务。
·Ensures the Executive Floor Manager is kept fully aware of any relevant feedback from either customers or other departments.
将任何来自客人或其它部门的反馈及时并准确地汇报给行政楼层经理。
·Maintains information security standards compliance of Front Office at 100%.
确保《支付卡行业数据安全标准》被百分之百的执行。
·The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
工作地址
浙江省杭州市萧山区明星路489号
浙江英冠控股集团有限公司杭州乐创城酒店 其他企业 住宿和餐饮业 150-500人
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