成都汉景实业有限公司青羊分公司招聘礼宾员

成都汉景实业有限公司青羊分公司
发布时间:2023-10-20 15:22:36
招聘职位:礼宾员
职位信息:
职位类别：商业和服务业人员
学历要求：中职及以上
招聘人数：2人
工资：1500
联系邮箱:
联系手机：13550175240
工作地点：青羊区西御街5号
职位描述：

1.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

为顾客提供热情周到的服务，有宾至如归感。

2.Ensures that all guests are greeted at the door.

第一时间问候客人。

3.Handles complaints promptly and efficiently, taking the necessary action, report to the Lead Guest Service Enthusiast the Senior Lead Guest Relation Enthusiast to follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。

4.Ensures that VIP guests are treated personally and recognized as an individual.

确保VIP客人的认知与待遇。

5.Promotes Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.

引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。。

6.Generate quality guest preferences through every interaction with guest. Ensure all the preferences for arrival process are attended to. Catch any single opportunity to anticipate and comply with guests’ needs.

通过与客人交流收集高质量的顾客喜好, 确保跟进每个客人的喜好，抓住每一个机会预见及满足客人需要。

7.Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.

如有需要，帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。

8.Handles and stores guests’ luggage in a safe and secure,ganized and systemized way.

有条理的安放和储存客人的行李并确保安全。

9.Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.

确保大厅的整洁卫生，及常用客用资料和物品等的补充更新。

10.Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.

掌握希尔

单位详情：
成都汉景实业有限公司青羊分公司即成都领地希尔顿嘉悦里酒店，地处成都市市中心，毗邻天府广场，集合办公写字楼、购物中心及酒店于一体，酒店位于西塔楼的23层至32层。r以天府广场为中心，周边有成都市博物馆，四川省图书馆，宽窄巷子等文化驿站，将成为成都领地希尔顿嘉悦里酒店的睦邻友好。r地铁一号线和二号线可直达天府广场站，靠近成都东高铁站及机场，交通便利。