招聘(应届生可投)|中国电信用户体验管理|香港

2023-07-11

某学霸上岸笔记经验分享[火]

包括上岸学霸笔记、128个高频考点、手写三色笔记、速记口诀、材料作文30例、公基思维导图,扫码左侧二维码回复学霸笔记即可免费下载，仅限本周！

点击蓝字关注我们

岗位

中国电信 - 用户体验管理

Responsibilities

【主要职责】

Conduct competitor benchmarking on customer service strategies; Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities

Organize the customer feedback surveying, and conduct service quality report/analysis and service management related tasks, such as the implementation of service rectification

Monitor the service quality of the customer service team, and organize training programs for customer service representatives to update their job knowledge and enhance their skills

Liaise with the Network Operation Maintenance Department to ensure delivery of high-quality services, and cooperate with other teams in the company to improve customer service quality

Optimize and improve the business process performance index system: adjust and improve the existing index system according to the changes in the company\s business and structure.

Business process performance control: analyze and follow up on key issues found in business process performance, and issue periodic reports on the company\s business process performance.

Handle the ad hoc tasks assigned by the management

Requirements

【任职要求】

University degree or above

Good understanding of customer service management framework and daily operational model

Good understanding of the requirement of MNC customers

Proven track record in the international telecommunication industry/business or TMT industry

Have in-depth domain knowledge in the telecommunication products and processes

Excellent analytical, oral, and written communication skills with management experience

Prior working experience in leading consulting firms and proven project management experience are advantages

Candidates with less experience will be considered as junior roles

Application Link