最新招聘:澳門皇都酒店
2023-07-11
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Hotel Royal Macau is an elegant luxury hotel situated on Estrada da Vitoria near the centre of Macau at the foot of the city\s legendary landmark, the 174-metre-high hill, Colina da Guia. Well placed for both business and leisure travelers. Well equipped with three stylish restaurants and bar, a Fitness Centre, a swimming pool and a choice of 380 spacious guest rooms and suites over 19 floors, the Hotel Royal presents the highest standards in all areas of accommodation and service. The Hotel Royal Macau is fully equipped to host business meetings and functions accommodating up to 200 people. The opulent furnishings and graceful decor of the hotel create an ideal ambience for work or leisure, and the addition of the latest technologies and a first-class service ensure every detail of the event is a success.
1. Human Resources Manager
Monitor HRIS implementation, handle matters relating to recruitment, compensation & benefits, payroll, employee relations, performance evaluation, assist in manpower planning, staff development, legal cases, visa application, insurance issue and HR reporting Formulate, implement and review HR policies and procedures Familiar with Macau and Hong Kong labor law Responsible for employee onboarding and termination process Develop and maintain employee retention and recognition programs Perform an annual competitive wage and benefit analysis Provide prompt support for ad-hoc projects
University graduate, major in Human Resources Management or related disciplines Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel Strong communication & organizational skills Thorough knowledge of employment laws and regulations pertaining to human resources issues in Macau and Hong Kong Demonstrated ability to anticipate and solve complex HR issues in a confidential manner Good computer skills including Word, Excel, MS Outlook, PowerPoint Fluent in spoken and written English and Cantonese
2. Secretary
Responsible full spectrum of professional secretarial, business and personal support (e.g. book-keeping, expenses, handling telephone calls, schedule management, arranging meetings, arranging trip schedules, personal tasks etc.) Assist in the daily administrative duties (e.g. typing, filing, regular correspondence and liaison with external partners and vendors, etc.) Provide office support to other departments where necessary Handle ad-hoc projects or duties as assigned
At least 3 years of secretarial / administrative experience Higher Diploma or above with formal secretarial training Good computer skills including Word, Excel, MS Outlook, PowerPoint Excellent communication and interpersonal skills High professional standard of integrity and confidentiality Able to work independently and within tight deadline Fluent in English and Chinese, Good command in both written and spoken English & Chinese
3. Banquet and Sales Manager
Responsible for achieving individual and group sales goals to include the corporate, meetings and incentive market segments Maintain an on-going relationship with colleagues, hotel current and past clients Strong knowledge of luxury hotels and client demographics associated with the market segment Responsible for following up with inquires and new leads within time set Work with Hotel Management for client relationships and product development Possess high-level negotiation and interpersonal skills Must be a proactive thinker and planner
Minimum Diploma/Degree, major in Hotel Management is preferable Minimum of 5 years of previous events/sales experience in the hospitality industry Familiar with Hong Kong/China market and experience in 5 stars hotels is preferred Excellent customer relations and communications skills; fully understand how to drive, determine and achieve business goals Strong leadership skills and results-driven; inspires, motivates and supports others to be their best Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus
4. Food and Beverage Assistant
Responsible for the day-to-day operation of the Food & Beverage department In charge of all aspects of the food and beverage operations, including but not limited to revenue, food costs, budget and inventory. Ensure the quality of services in accordance with the company standard Ensure all the F&B sections are organized, performed their duties and maintain their areas and equipment in a manner in compliance with the company policy and instructions
Minimum 5 years of relevant working experience Good leadership skills, good training conducting skills, strong organization skills and strong communication skills is required Presentable, able to work independently and with a strong sense of responsibility Proficient in both spoken and written English, Cantonese and Mandarin. Knowledge of other languages is a plus Candidate with less experience will be considered for less qualified positions
5. Marketing & PR Manager
Responsible for maximizing hotel’s revenue by executing marketing campaigns Work closely with Sales and F&B team for all marketing campaigns Focus on marketing initiatives to increase customer loyalty and market share Plan, implement and manage public relations programs Create content for press releases, byline articles and keynote presentations Communicate and position the brand through PR programs to the relevant target market regions Monitor corporate image frequently and ensure it is in compliance with company brand Develop a marketing communications plan including strategy, goals, budget and tactics Direct the team to engage audiences across traditional and new media Leverage existing media relationships and cultivate new contacts within business and industry media Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis Build long-term relationships with all relevant stakeholders, such as local government, media people, politicians, etc
University graduate, major in Business or Hospitality is preferable Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel Excellent communication and negotiation skills Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook Pleasant, self-motivated and able to work under pressure Fluent in spoken and written English and Chinese
6. Front Desk Manager
Ensure the Opera database is appropriately managed and updated. Prepare and run daily front office operations reports and check lists Direct and works with managers and employees to successfully execute all front office operations Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), managing bell captain, concierge and gift shop operations, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training and evaluations delivering recognition and reward Recruit, interview and train team members Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient manner Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
U University graduate, major in Hotel Management is preferable Minimum 5 years’ front office supervisory experience, preferably in 5-star hotel Knowledge in Property Management system especially Opera and other software that are essential in Front office Good leadership, time management and organizational skills in handling operational issues and able to work under pressure Excellent problem solving and interpersonal communication skills, highly motivated and team focused Proficient in both spoken and written English, Cantonese and Mandarin. Knowledge of other languages is a plus
7. Operator
Handle enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found Ensure the efficient and prompt handling and delivery of all guest requests throughout the hotel. Handle guests’ complaint in a proper way Maintain consistent and effective flow of communication between shifts among fellow managers and colleagues
High School Graduation or above Minimum 1 year of relevant working experience Fluent in spoken English, Cantonese and Mandarin Able to work on shift
Application:
*All personal data collected will be treated in strict confidence and be used for recruitment purposes only.
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